Shipping & Returns

General Terms:

Lyzackhealthyliving reserves the right to update the rules when necessary, and the updated version will be published on lyzackhealthyliving.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by lyzackhealthyliving immediately. All buyers or the company are deemed to accept the rules if they are using the services provided by lyzackhealthyliving. the company would publish their own Return & Refund Policy on the product detail page. lyzackhealthyliving's policy shall prevail in case of conflict with the company's policy.

For after-sales issues, buyers should file a return & refund request within 30 days of the delivery date (except several the companys whose after-sales period was agreed by lyzackhealthyliving). The period of Return & Refund request filed exceeds, the company reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in lyzackhealthyliving buyer center, or by contacting lyzackhealthyliving customer service to cancel the order. Please note some of the company policies do not accept order cancellations before the order is shipped out. The the company should agree or reject the cancellation request within 3 business days.

If the company cannot fulfill the buyer's order within the order processing time indicated on lyzackhealthyliving's product page, under the condition, but not limited to no stock or other conditions, the company has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the company has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The company should refund the buyer when the return shows as in transit on the logistic website with the company's provided prepaid return label.

lyzackhealthyliving shall not require the company to accept after-sale request for "non-defective remorse returns' ', the company has the right to accept or reject the request as his policy show as on the lyzackhealthyliving product page. lyzackhealthyliving will abide by the company's policy under this condition.

If the company accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under lyzackhealthyliving's policy restriction, the "restocking & repacking fee" in total the company deducted shall not exceed 35% of order total price.

lyzackhealthyliving shall not require the companies on warranty, like whether to provide warranty or not, or the way of warranty handling with.

lyzackhealthyliving shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the company's policy or lyzackhealthyliving's policy, agree on refund or redelivery between the company and buyer or others, the company must refund not more than 3 business days, or redelivery not more than 5 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the company or lyzackhealthyliving. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the company and or lyzackhealthyliving has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by lyzackhealthyliving.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type 

lyzackhealthyliving Rules

For Unshipped Orders   The Return & Refund request is made after the stated processing time.

  lyzackhealthyliving will refund the order.

  The Return & Refund request is made within the stated processing time.

 The company has 3 business days to process the request after the buyer submits it.

  If the the company fails to process (accept or reject) the refund request within 3 business days, lyzackhealthyliving will refund the order

  Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders   The Return & Refund request is made after the order has shipped.

  The company has 10 business days to process the request after the buyer submits it.

  If the company fails to process (accept or reject) the refund request within 10 business days, lyzackhealthyliving will refund the order.

2. Goods Returned in Transit

If the package is sent back to the company during transit for any reason, and the buyer applies for a refund, the company should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the company should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the the company should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact at lyzackhealthyliving customer service to request the the company update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition,  the company shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on lyzackhealthyliving, the company should check the proof and give a response within 3 business days.

If the proof checked by the company is not showing the problem clearly and or if the proof checked by lyzackhealthyliving is not showing the problem clearly, the proof is invalid, and the company/lyzackhealthyliving has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by the the company, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the the company should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the company should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, the company should redelivery within 5 business days of proof approval. Please note the companys have the right to refund orders if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

6. Logistics Issues

6.1 Invalid tracking information

If lyzackhealthyliving verifies the tracking number is wrong, and the company fails to provide the correct one within 4 business days, lyzackhealthyliving will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, lyzackhealthyliving require the company refund order within 3 business days since buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and the the company fails to provide any valid tracking updated info, the buyer may apply for a refund. lyzackhealthyliving require the company refund order within 3 business days as buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through lyzackhealthyliving.com/contact-us or contact the the company through their lyzackhealthyliving account with the order "Contact Message" option to solve the goods or logistics issue.

lyzackhealthyliving will try its best to assist buyers in these special circumstances in a timely manner. After notifying lyzackhealthyliving, Buyers should expect a decision from lyzackhealthyliving on these types of issues no later than two weeks.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with lyzackhealthyliving to help deal with the after-sale issues.